With a support contract, PRODYNA
provides you with competent ITIL trained System Engineers who will assist you proactively with incident and problem management while you focus on your core competencies and tasks. Change Management
as well as deployment and other operational activities can be included in the service range in addition to the mere fault rectification. The operation and support through PRODYNA is the perfect complement to our open source and Java SE/EE development projects. Before, during, and after the go-live, the implemented processes ensure short lines of communication between your company and our support/development teams. This is an advantage, for example, if you cannot build up your own know-how for productive operation, or to reduce the costs of a know-how transfer.
We operate and monitor your applications according to agreed service levels, including: application monitoring, system configuration management, authorization (from users) and many other services.